South Pacific Plaza’s commitment to our guests as we navigate COVID-19

The safety and security of our guests continues to be our top priority during these unprecedented events.

Our Management Team and Staff are monitoring and acting on the latest advice from Health Professionals and the Australian Government. We will continue to provide updates and policy flexibility as the COVID-19 Virus continues to evolve.

We will update this page with the latest information regarding travel safety and booking policies as more information becomes available.


Resort Policy in Response to Coronavirus Situation (updated 16th March 2020)

Thank you for your patience and understanding during this unprecedented event. Our team have been experiencing a high level of calls and emails in relation to the current situation and we ask for your understanding and co-operation during this time.

Please note that the Coronavirus situation is changing rapidly and as a result, we will continuously be updating our policy in line with the government and tourism industry recommendations. This section of our website will detail our most recent and up to date policy on this matter.

Below is our current policy in regards to all bookings:

For all bookings with a check-in date on or prior to 31 May 2020 made on or prior to 16th March, 2020

International Bookings: Due to the enforced self-isolation policies on all global markets, we are offering the option to amend dates (for non refundable/non amendable packages), with the ability to travel up to and including checkout on 30 June 2021. In addition, we would also be happy to discuss the option offer a room upgrade for stays of shorter duration or a complimentary additional night for stays of longer durations (both subject to availability and will be confirmed at the time of amendment to enable alternative dates to be selected if preferred).

If a flexible rate has been purchased, a booking may be cancelled more than 7 days out (without penalty). If the cancellation falls within the 7 days or less no cancellation period, we will also be willing to amend dates (as per above).

If you strongly believe that you will not be able to travel to Australia prior to 30 June, 2021, we will consider a refund for international bookings with a check in date on or prior to 31st May, 2020. In order to receive a refund, we will require a copy of your travel itinerary, or other suitable documentation, which shows flights into Australia from an international country.

Domestic Bookings:   As there are no internal travel restrictions applied at this stage, our normal policies apply for all domestic travel.

Flexible Policy: If a flexi rate has been purchased, a booking may be amended or cancelled more than 7 days out (without penalty). In addition, if a date change is chosen, rather than a cancellation, we would be happy to offer a room upgrade or an additional night for free (if available). Please note… prices may vary for date changes if different seasons apply.

If the cancellation falls within 7 days or less of arrival, a refund or amendment is not permitted.

Non Refundable Policy:   If a non refundable special has been purchased, the same terms still apply and refunds or amendments are not permitted.

Once again, we will continuously be updating our policy in line with the government and tourism industry recommendations. If your booking is at a later date, keep an eye on our policies, as they may change prior to your booking arrival date.

We thank you for your understanding in reviewing our policy.


If you have any questions before you travel, please use the following resources:

Coronavirus Hotline: 1800 020 080 (Australia)

Smart Traveller (travel advice)

Australia Department of Health

World Health Organisation (information and resources).

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