SOUTH PACIFIC PLAZA PRIVACY POLICY
Last Updated: January 2024
South Pacific Plaza (“we”, “us”, “our”) respects your privacy and is committed to safeguarding your personal information. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APPs”), which outline how personal information must be collected, used, disclosed, stored and protected.
By using our website, staying at our property, or interacting with us in any way, you acknowledge that we may collect and use your personal information as described below.
WHAT IS PERSONAL INFORMATION?
Personal information is information or an opinion about you that identifies you, or that could reasonably identify you, whether the information is true or not. It does not include data that has been fully de-identified.
HOW WE COLLECT YOUR PERSONAL INFORMATION
We collect personal information in several ways when you use our website, stay at our property, or contact us. This includes:
1. Direct Interactions
You may provide information when you:
- Make a booking
- Contact us by phone, email or through our website
- Sign up for newsletters or promotions
- Participate in surveys or competitions
- Visit our property or use on-site facilities
2. Automated Interactions
When you visit our website, we automatically collect technical information such as:
- IP address, browser type and device details
- Pages viewed, time spent on the site and navigation paths
- Dates and times of your visit
- General location data (city/country)
- Search terms used to find our website
3. Security Systems
Our property may use CCTV and other security systems for safety and asset protection.
4. Third Parties
We may receive information from:
- Travel agents, online booking platforms and business partners
- Publicly available sources
- Service providers who support our operations
TYPES OF PERSONAL INFORMATION WE COLLECT
Depending on how you interact with us, we may collect:
- Contact details (name, phone number, email, address)
- Reservation details (dates of stay, room type, special requests)
- Payment information (card details, billing address, bank information)
- Demographic information (age, gender, country, preferred language)
- Preferences and interests
- Feedback and survey responses
- Correspondence history
- CCTV footage
- Website usage information
We do not collect sensitive information such as race, religion, political opinions, biometric data, or details of criminal offences.
HOW WE USE YOUR PERSONAL INFORMATION
We handle your information to operate efficiently, provide quality hospitality services and comply with legal responsibilities. This includes:
Providing Accommodation & Services
- Processing and managing bookings
- Managing payments and security deposits
- Delivering guest services and responding to requests
- Facilitating check-in and check-out
- Communicating important updates about your stay
Improving Guest Experience
- Enhancing our website and guest services
- Understanding guest preferences
- Conducting surveys and collecting feedback
Marketing (with consent)
- Sending promotional offers, newsletters and updates
- Personalising marketing content
- You may opt out of marketing communications at any time.
Safety & Compliance
- Meeting legal and regulatory requirements
- Assisting police or government authorities when required
- Protecting guests, staff, and property
Website & Digital Interactions
- Managing online accounts
- Processing online check-ins
- Responding to general enquiries
User-Generated Content (UGC)
If you provide permission, we may display content you have tagged us in or supplied to us.
Photography Consent
Photos or videos taken on property may be used for promotional purposes. We will always seek in-person permission where possible, and remove images on request.
DISCLOSURE OF PERSONAL INFORMATION
We may share your information with:
1. Property Operators & Staff
To manage your booking and stay, and deliver services.
2. Service Providers
Trusted third parties who assist with:
- Website and IT services
- Payment processing
- Customer service operations
- Marketing and communications
- Data storage
These providers are required to handle your data securely and only for the purposes we specify.
3. Business Partners
Examples include:
- Café or service operators on property
- Concierge and activity partners
4. Government & Regulatory Bodies
Only when required by law or in response to lawful requests.
We never sell your personal information.
HOW WE PROTECT YOUR INFORMATION
We maintain strict physical, technical and procedural safeguards to protect your information from misuse, loss, unauthorised access or
disclosure.
Personal information is destroyed or de-identified when no longer required or when legally permissible.
DIRECT MARKETING
If you have opted in, we may send marketing communications about South Pacific Plaza. You may unsubscribe at any time using the opt-out link in our emails or by contacting us directly.
Opting out of marketing does not affect essential stay-related communications.
ACCESSING OR CORRECTING YOUR INFORMATION
You may request access to the personal information we hold about you, or ask for corrections if the information is inaccurate. To do so, contact us using the details at the end of this policy.
If access is refused, we will provide a written explanation and outline your options to escalate the matter.
YOUR PRIVACY RIGHTS
Depending on applicable laws, you may also have the right to:
- Request deletion of your information
- Restrict or object to processing
- Request transfer of your data
- Withdraw consent at any time
We will advise if any rights are not applicable under the governing legislation.
HOW TO CONTACT US
If you have questions about this policy or wish to make a privacy enquiry or complaint, please contact:
South Pacific Plaza
Email: info@southpacificplaza.com.au
Post: PO Box 8227, Gold Coast MC, QLD 9726
We take all concerns seriously and aim to respond within a reasonable timeframe.
If you are dissatisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner
Post: GPO Box 5218, Sydney NSW 2001
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Website: oaic.gov.au
CHANGES TO THIS POLICY
We may update this privacy policy from time to time. The latest version will always be available on our website.
