T&C's

Security & Check-In - What you need at check-in:

• Photo ID matching the reservation name
  
• Credit card used for booking
  

Security Bond:

• $200 via credit/debit card pre-authorisation or cash
  
• Covers damages, extra cleaning, lost keys ($88), late check-outs, fire call-outs
  
• Cash bonds must be collected during office hours

Payment Options

Book Now, Pay Later	30 days after booking OR 5 days before arrival (whichever first)	Full refund within period; no refund after
Non-Refundable	At time of booking	No refund
Low Season	5 days before arrival	See cancellation policy
Mid/Peak Season	30 days before arrival	See cancellation policy

Credit Card Surcharges:

• Visa/Mastercard: 1%
  
• AMEX: 2.95%
  

Direct Deposit: Contact reception or check your confirmation letter with attached invoice.

Modifications

• Book Now, Pay Later: free within 30 days of booking / 5 days before arrival
  
• Low Season: free modifications until 3pm, 5 days prior
  
• Mid/High Season: free modifications until 3pm, 30 days prior
  
• Later changes may incur fees; modifications after arrival require management approval

Cancellations

Policy Type	Payment Due	Cancellation Terms
Book Now, Pay Later	30 days / 5 days	No refund
Low Season	5 days prior	Full stay charged
Mid/High Season	30 days prior	Full stay charged (High Season $500 deposit refunded if before deadline)
No Shows / Late	-	Full stay charged

One-Night & After-Hours Arrivals

One-Night Stays:

• Online check-in required by: 4pm Mon–Fri, 1pm Sat–Sun
  
• Fail to complete by 4pm, no keys will be left for collection

After-Hours Arrivals:

• Please advise our reception team of your ETA
• On the day of arrival, we’ll email you clear instructions on how to collect your keys and access the building.

Car Parking

• 1 complimentary space per apartment
  
• Underground clearance: 1.9m
  
• Oversized vehicles: rear car park (arrange in advance) or street parking

Additional Guests & Equipment

• Extra guest: $65/night (linen & bedding included)
  
• Port-a-cot: Arrange with reception
• Extra towels: $3 white, $5 beach
• For extra amenities please see reception
  
• Stays 8+ nights: mid-stay tidy, linen, and towel refresh

No Party & Schoolies Policy

• We have a strict no part policy and the right to evict guests hosting parties with no refund provided.
• South Pacific Plaza does not accept School Leaver (Schoolies) bookings. If it is found that a booking is a Schoolies associated booking, you will be asked to leave and will forfeit all monies paid. 

Questions? We’re happy to help!
📧 info@southpacificplaza.com | 📞 07 5538 3911